Frequently Asked Questions
Draft content — this page didn't exist on the previous site and needs the Camera Fine Vision team's review before it's treated as final (dates, charges, and legal specifics included below are placeholders).
How do I place an order?
Add products to your cart and submit an order request with your name, email, and phone number. Our team will follow up by email or phone to confirm availability, pricing, and delivery — no payment is collected online.
What payment methods do you accept?
We currently handle payment directly with our sales team after your order request is confirmed (bank transfer or in-store card/cash at one of our showrooms). Online payment and Cash on Delivery are not available through the website.
Do you deliver outside Kandy, Colombo, and Kurunegala?
Yes — our team will discuss delivery options for your area when confirming your order.
Can I visit a showroom to see a product first?
Absolutely. See our showroom addresses and hours in the footer, or get in touch via the Contact Us page to arrange a visit.
How do I check the status of my order request?
Use the Track Your Order page with the reference number from your confirmation email and the email address you submitted.
What's your warranty and after-sales process?
See our Warranty Information and After-Sales Support pages for details.